FAQ's

Owing to the exclusivity of every individual move, it will be better for our experts to visit your home for a survey and determine the cost of your move as it relies on distinctive factors including consignment size, packing supplies, number of staff members, access, transportation etc. After accessing all the factors, we are able to compile an accurate quotation tailed to your individual move. For small consignment, our customer support team will be able to get more information over the phone to provide you best possible quotes.

APML has immense coverage over the whole of Indonesia providing full and partial load services and also, we can move you virtually anywhere across the world through our operational network in 25000 destinations around the globe.

Yes, while APML’s professional crew always diligently and securely pack your belongings, it is quite essential to remember that your goods will be transported by ship, plane, road fleet or any other transport and that carries unforeseen transit risks.

For your peace of mind, we provide risk coverage to assure additional protection to your valuables that covers transit damage due to the jerks and jumps.

APML consultant will help you choose the service delivery that best meets your requisite needs, explains what to expect when you arrive at your new destination and answer all your questions.

APML’s packing team is proficient in packing and wrapping your goods ready for the shipment. All the packing team experts will make sure your all possessions are fully protected and secure throughout the entire move. At you end destination, our experts will unpack your goods and dispose of any debris at your new premises. The crew uses proper labeling of the carton at the origin and destination to match the packaged according to the rooms. It helps in assuring you seamless relocation within your budget.

There are many countries that no longer accepts the shipment that were packed by the owner. Additionally, the damage caused to the goods packed by yourself may not be covered by the transit protection. Hence, we advise that you let APML pack your goods. Our skilled professionals are fully trained and have years of experience packing people’s precious belongings.

Our skilled professional will carry out dismantling and re-assembling to the best of their ability. It is essential that we know what is required at the quotation stage to enable for the necessary and packing equipment to be provided.

Each country has its own restrictions but, generally, the following items should not be included in your consignment:

• Alcohol
• Firearms and ammunition
• Foodstuffs, including herbs and spices
• Hazardous items (including adhesives, ammonia, bleaches, chlorine, detergents, disinfectants, dyes, flammables, gas cylinders, insecticides, mercury thermometers, methylated spirits, paints, pesticides, photographic chemicals, pressure packs, thinners)
• Items made from endangered animals
• Unprocessed furs, skins
• Plants, dried flowers, bulbs, seeds
• Soil or sand of any kind
• Swords, spears, switchblades

APML consignment tracking page enable you to track your shipment in real-time using any computer with internet access. You can see where your items are at any time and whether there are any paperwork issues (customs) holding up progress.